Hi everyone,
Bought the Bluetti ac300 with 4 batteries, had it running perfectly for the first 3 days. Came home from shopping and went to check on it and could smell smoke and came out and saw smoke coming from the ac300 then 2 sudden pops one after the other. the screen on the unit said to turn everything off and shut it down , which i did. I disconnected everything and let everything cool down, fire extinguisher close by. A few hours later i thought i better see if the batteries were ok. I noticed one battery on and couldn’t turn it off. Another battery would not turn on at all, the other 2 batteries were ok. I rang my supplier where i purchsed it from and have lodged it with Bluetti, had me do a plan and wiring diagram of my setup and how its installed. i read through the forum and found a few other similar issues and problems similar to this. I hope it can be resolved.
Regards, Kevin
@aussieborn67 I’m sorry for the inconvenience. Could you please provide me with the order number then we can process the return? When the machine is returned to the maintenance warehouse, our maintenance personnel will check it according to the problem, find out the cause and provide corresponding solutions.
I just received a brand new replacement unit and it did the exact same thing it said, overcurrent protection. When there was no solar plugged in. And then it started smoking and then it made a popping sound twice!!! I have a case number 82364. How does this happen with a company of your stature??? I live 100% offgrid and i am not sure I believe in your product anymore. I don’t like feeling like I could die because my AC300 is smoking and souls like it will explode!!! COME ON MAN!!! WHAT IN THE WORLD!!!
Is there something new?
What was the cause?
Any news? What was the problem?
@Mansahx Your ticket is #74450. I have confirmed that customer service is already there and will handle it one-on-one for you. They will understand your usage scenarios and provide you with appropriate solutions. If there are any unanswered questions, you can @me or contact the customer service team at any time.