I have an AC300 with three batteries and it was working fine up to now. I tried to switch on DC power and it does nothing. I switched off the complete system and started it again.
If I want to enable AC or DC I get the question if YES or NO, and then I select YES. But nothing happens at all! Also other settings in the panel are shown but there is no reaction! The panel itself seems to work I can select some options but others don’t work at all, e.g. AC or DC on/off, Green Mode on/off. Even the Wifi or Bluetooth setting does not change.
I can connect with bluetooth and switch on AC OR DC using the app. But it does not work if I clock on the panel.
Is there some kind of reset or how can this be fixed?
There is a factory reset setting (it is not in the AC300 User Manual). At the AC300 menu screen, select “Settings” them press “NEXT” until the last screen which has two options: “Sleep Time” and “Restore Factory Settings”. This may have a U.S.A. switch. Press it, and the next screen shows: “Are you sure you want to restore this device to its factory settings?”, and two options “YES” and “NO”. Just press “YES” then I recommend a shutdown to restart the AC300. I hope this helps!
Yes, I have seen this, too. But I can’t select: if I press the button then it asks for sure and then I see defaults for EU, UK, US and so one. But whatever I press it would show the field and it does nothing. This is the same effect as other options which simply don’t react.
Is there another way of reset?
Probably the touch panel may be having problems. Contact Bluetti service for an evaluation and a decision. You might have to get a replacement as the AC300 is very difficult to be serviced by a layperson user.
I have exactly the same problem (and saw many other reports online with something similar). Everything worked up until one point when the station disconnected from wifi. Could not do anything via touch but changing the language and the touch screen brightness. All the other buttons are (still) greyed out and don’t do anything. Seems like a software issue to me (or if hardware, maybe some memory module defective).
Anyway, the station works fine otherwise, restarted it and the wifi reconnected so at least I can activate the outputs back via app. But Bluetooth is disabled so cannot do a firmware update anymore
Bluetti support said they cannot do a factory reset/ firmware push via wifi remotely for me even though I read comments of other users having this done for them.
If you ask me, not having a factory reset via physical buttons is a major design flaw. What if you want to factory reset due to touch panel software having issues?
I will also want to see station wifi on/off option in app when you have bluetooth and the other way around. Factory reset via app etc. Basically all you have on station you should also have on app if the user opts for this in his account. Plus option to have AC/DC on by default if you really want it (what if station resets, I may want my devices to be restarted automatically). I know there are some security concerns here but give us the option.
