Bluetti AC2A Issue with Screen Display – Station Shows All Symbols

Product Discussion BLUETTI AC Series
1

I am writing to report an issue I’ve encountered with the station. While the station functions as expected, I’ve noticed an unusual behavior with the display screen:

  • When fully charged, the screen starts showing all the symbols simultaneously.
  • While discharging, the screen shows the correct information.
  • However, during the charging process, the screen displays all symbols, making it hard to read specific information.

The mobile app works perfectly, and all other aspects of the station seem to be functioning correctly. I would like to know if anyone else in the community has experienced a similar problem and if there is a solution or workaround available.

Thank you for looking into this issue. I look forward to your advice and assistance.
Foto and video here
https://drive.google.com/drive/folders/16nBgPYp3ae3jYH3Nqzunl0AszqnCOZ0_?usp=sharing

2

Hi @sergiiglad, We noticed that your screen is displaying garbled text. Could you try disconnecting all connections and restarting the AC2A? Does that help?

Additionally, could you please provide your machine’s Serial Number and SN Number? These can be found on two white barcodes located either on the bottom or the side of the machine. I have attached a photo as a reference.

SN number and Serial number
SN number and Serial number1247×681 127 KB

3

Hi, thank you for answering!
Serial number is here https://drive.google.com/file/d/1sqbM_qLhx27O8GkyvQs4pa55UgcBKljm/view?usp=sharing
How can I restart the unit? Could you provide an instruction?

4

Hi @sergiiglad, Thank you for letting us know.
To restart the unit, please turn it off and then turn it on.
Power ON: Press and hold the POWER Button for about 2 seconds.
Power OFF: Press and hold the POWER Button for about 2 seconds to turn off the unit.

Meanwhile, we wonder if you can turn on/off AC/DC output via the Bluetti app. We suggest you contact the seller and repair the AC2A.

Additionally, please note that if you need my assistance, please @BLUETTI_CARE, otherwise, I might not see your message and be able to help you promptly.

5

Hi @BLUETTI_CARE

I did power OFF/ON. Unit AC2A started operating well. The display shows normal information without any garbled text. Thank you very much.

1 Like
6

Hi @sergiiglad, Thank you for sharing this good news with us.
I am glad to hear that!