Green light on power button will come on… but screen remains blank. I have held power button down for 15 seconds several times without results. Suggestions??
@gdunn The screen is defective, please contact the after-sale support to help you. Hope your problem can be solved ASAP.
Thanks for the replies. I will contact Bluetti today.
Just for fun, you may want to try charging with the car cord or solar and see if that enables the screen to come on just in case the battery is very low.
Thanks Scott, I’ll certainly give it a try.
Thanks for the replies. I contacted Bluetti, they are replacing the unit. Great service.
is there any chance to receive the replacement parts being abroad? i bought it last year as refurbished in EU and moved to other country, now i am stuck with this issue
Hi @bluetti_shevchukdpgmailcom, We’d like to know which country you’ve moved to and whether that country has one of our service centers.
Generally, we cannot ship parts separately. For full unit repairs, we would need to consult with the local service center.
If there is an issue with the machine, we recommend contacting the seller first to see if they can find a solution based on your specific situation.
I am now in Kyiv region (Ukraine), and will be very costly and economically ineffective to ship the item back to Germany, where i bought it 6 months ago.
So any news? It’s very sad as I can’t solve it myself without your input
Hi @bluetti_shevchukdpgmailcom, we wonder if you purchased it from our official DE store.
If it is our official store Or our authorized seller, yes, a distributor warehouse in Ukraine could repair it, but you should afford the postage.
You can contact the DE service email to get support, the address is sale-de@bluettipower.com.