Bind & un-Bind APP from Power Unit

Product Discussion BLUETTI APP
1

The AC200Max recently purchased was ‘bound’ to my Bluetti APP (and subsequently phone) to allow simple tasks and remote monitoring. While attempting to look for firmware update on Bluetti.com I found my account was not active. I re-entered and created an account that I thought I currently have using the same user name and PW. Currently my power unit returns an error that I must ‘un-BIND’ my AC200max from my ‘old account’ and 'BIND the unit to my ‘new account’.

Trouble; NO MENTION of ‘BIND/UNBIND’ anywhere. How does one accomplish this feat of ‘BIND/UNBIND’ unit from Bluetti APP?

1 Like
2

@Mic If you need to unbind your machine, please provide your SN code and I will forward it to the engineer to unbind it for you. Thank you for your cooperation!

3

I’m currently having the same issue with a refurb AC200Max unit I purchased on EBay from the Bluetti store
SN: 2234002933059

Any help appreciated

4

Please unbind. My unit was delivered bound to someone else’s email address. SN AC1802334000592815

5

@BLUETTI_CARE Could you help @dkrotine with unbind his device?

1 Like
6

thank you @Selfmadestrom.de danke

7

Do Bluetti_Care monitor this forum anymore?

8

Yes. They do and they will get back to you as soon as possible. @dkrotine I’d suspect @BLUETTI_CARE will respond within 24-48 hours as its currently nighttime over there
. You will need to get your units SN along with your order details to provide to them.

1 Like
9

@dkrotine Done. Please check.

1 Like
10

Thank you very much! I was able to bind.

1 Like
11

Unbinding needed for EB3A purchased from Bluetti certified ebay seller.

12

Hi, please unbind my device from other email
SN АС3002225000274913

13

Hi @Annet @Othawk

For faster response, you should tag @BLUETTI_CARE in your post.

Can you unbind the device for @Annet ?

@Othawk You need to send us the Serial Number of the device. Here or in private chat with Bluetti

14

@Annet Currently this device status has not been bound by anyone yet.

15

@BLUETTI_CARE Can you please unbind SN 2220000298017? I have sold it to someone in FL and cannot access the unit with the app from NH. Thank you!

16

@Langtoni May I know which model?

17

Thanks for your quick reply. AC200MAX

18

@Langtoni Done. Please check.

19

It worked.Thank you!

20

Can you unbind my unit please.
SN: 2252000099963