When I press the APEX300 power button the green light is flashing for about 10 seconds and then shuts off again. No display, no charge via wall outlet, no connection via Bluetti APP for firmware update etc.
Does anyone have an idea?
I had my Apex 300 do this same thing back in September (2025). Ultimately my Apex 300 had an internal fault and I needed to send it in to Bluetti. I also had a hardware issue with my SolarX 4K at the same time, so I cannot say for sure what the ultimate cause of the failures was. Bluetti replaced the failed Apex 300, and the replacement, which runs 24x7 providing power to my essential circuits in my home, has been flawless.
I will tag @BLUETTI_CARE in this posting so Bluetti can provide assistance. It may be useful to make a short video of the issue for them.
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Thank you Henry! I’ve sent an email to Bluetti support.
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Hi @Claus1, for this issue, @hnymann’s explanation is very accurate.
Since you have already contacted us, could you please provide your service ticket number? If necessary, we will follow up and expedite the service process.
Please note that this forum will soon be merged with the App Community. If you have any questions in the future, please get in touch with us through the App Community.
The official announcement is as follows.
My service ticket number is 514930
Hi @Claus1, we have located your email records and forwarded the case to the relevant person in charge based on your ordering platform. We have urged them to reply as soon as possible. Please keep an eye on your inbox.
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