Hello All,
I’m wondering if anyone has had this experience or has any suggestions…
I received my Apex300 the other day and after about 15 minutes of initial use, it will not turn on, rather the power button green light flashes quickly (.3 sec per flash) for approximately 15 seconds, then stops flashing and the unit remains off. The display never illuminates.
When it was working initially, I connected the unit to the app and my account, and I installed all the software updates successfully. The unit had around 25% battery charge. After that, I connected to AC power and a few moments later it went off, and now will not turn on.
The faulty behavior happens both when plugged in to AC power or without power connected.
It also acts the same when B300K expansion battery is connected.
Unfortunately after a couple initial questions, BLUETTI Support has been unresponsive over email - no response, follow up, or status, for over 5 days now.
Hello, * Please try charging the machine with both AC and PV to see if it can be activated.
If the ambient temperature is low, try placing the machine in a warm location for three hours. You can also use a hairdryer or electric heater to preheat the ventilation port of the Apex 300 before attempting to turn it on.
If it still doesn’t work, please provide photos and the serial number.
I tried those things but there was no change in the behavior. The unit still did not activate.
Here are the additional details requested -
SN: AP3002514003093124
Photo showing SN. I tried to include a “live image” of the light flashing but the system said that as a new user I could only include one item. Please let me know if additional photos are requested and if so, what specifically.
Hello, could you please tell me how you used the device during these 15 minutes? For example, were you charging or discharging? What was the charging power? How was the charging mode set? If discharging, what load was used? What was the load power?
Hello, during most of that time, the unit was not charging nor discharging. Most of that time was installing the software updates (all indicated success) and associating the unit to the app.
After that, I plugged in to AC power and that’s when shortly thereafter the unit turned off and now will not turn back on. I think the charging mode was Auto. I didn’t notice the wattage of charge or if it even started to charge before turning off.
Thank you!
Hello, thank you.
This unit was acquired through the Indiegogo campaign as “purchasing platform”.
Can you please confirm the appropriate customer service contact in this case?
