Hi @BLUETTI_CARE Just got my Apex 300 UK version. There are no updates available at the moment.
Couple of issues. Max grid current is set at 10A and not changeable.
If I go into Pro mode it only lets me select from 10 - 15A. Now anything above 13A is unsafe in the UK from a wall outlet so not so sure that above 13A is a good idea. Also Why can’t I set below 10A? At 240V 10A is already 2400 watts and I want to be able to set 3A. Range should be 1-13A or 3-13A.
DC Input source is completely empty. I think this is supposed to have option to remove the current restriction below 30 Volts so we can use the full 20A, but no options are here. Perhaps it is because I have a panel connected already?
@BLUETTI_CARE
A really big issue is the relay cycling at under 10Volts. When it starts to get dark and the voltage hits 10V or lower the relay clicks every few seconds it’s quite loud and quite a problem. I had to unplug the panels.
Hi @Sideeffect, We fully agree with your opinion. For ordinary customers, an electric current exceeding 13A in the UK may be unsafe for household appliances, and we have fed this back to the technical manager.
Regarding the issue of relay switching when the light is insufficient, we have developed a new ARM to fix it. Please provide us with your SN code, and then we will push it to you. Please test it after upgrading.
Hi @BLUETTI_CARE
Great thanks. Looking forward to the relay fix.
Serial Number - AP300251900024****
Loving the Apex so far. Hope the range can be adjusted with fix soon as currently having to use the silent mode switch to adjust charging speed below 2400 watts. Would be nice to have 1A - 10A configurable like on the AC300.
Hi @Sideeffect, Thank you for providing the detailed information. We have now applied to push the new firmware for you.
However, due to the weekend holiday, it will be completed next Monday. Please upgrade and test it then.
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I got the updates last night thanks.
The DC input source options are in the App which is great. Thank you. I still can’t reduce the Grid input current though.
Relay problem is not fixed and was pretty bad this evening. Starting at about 12 Volts it was clicking a lot with about 10 seconds break in between each series. The clicking stops once the voltage drops below 9 Volts.
The display icon number 20 DC input goes off just before each cycle. These cycles go on for about 15 minutes as it gradually gets dark.
@BLUETTI_CARE
Video on YouTube of relay noise
Hi @Sideeffect, Thank you for providing the detailed information.
We have forwarded it to the technical team for analysis and will contact you once we receive a response.
Hi @Sideeffect, We have received the relevant information and will follow up on this matter via private message. Please keep an eye out for our new messages.
