Apex 300 Not Charging Above 4 Amps From Cybertruck Outlets

Product Discussion BLUETTI Apex & AC Series
1

Hi!

I’ve adjusted the charging selection from “silent” to “standard” and “turbo.” I’ve enabled grid adaptability and in the advanced settings I have adjusted all of the parameters to their maximum tolerances. I’ve downloaded and installed the newest firmware.

Yet any amperage above 4 amps causes my Apex 300 to quit charging. The main error I’ve seen is “117e,” grid oscillation.

I emailed Bluetti tech support and they say that I need to wait for a future firmware update that MIGHT address this issue.

Is there anything that might be attempted other than just waiting and hoping that a future firmware update MIGHT address this? Has anyone used an isolation transformer or some type of AC-rectifier in this or a similar situation?

The Cybertruck has both 120 and 240 volt outlets. I’ve ordered a 120 volt isolation transformer to see if it works for the 120 volt outlets, and while that result will be interesting to know, what I really need is for the Cybertruck’s 240 volt 50 amp outlet to charge my Apex 300s and B300Ks through a Bluetti Hub A-1. But at anything above 4 amps the Apex 300 quits with error 117e.

Any suggestions?

1 Like
2

Any updates on this ? i have cybertruck and I’m wondering about the same. my apex300/b300k batteries arriving next week.

3

Still nothing above 4 amps charge from the Cybertruck to the Apex300. But I just ordered the OEM Tesla Power Adapter and look forward to test charging the Apex300 hopefully at a full 15 amps.

Bluetti support punted by suggesting that a future firmware update would resolve the issue. I’ve seen 3 firmware updates but the issue is not resolved.

Maybe if enough of us reach out to Bluetti support about this issue they will address it?

4

@BLUETTI_CARE @BLUETTI

Any updates on the issue described in this thread?

5

Hello, is everything working normally when the power source is switched to mains power?

6

Yes. The three Apex300 units I have charge normally from grid power at 12-15 amps 120v or 32 amps 240 volt.

7

Hello, please provide me with your device’s serial number (SN code) and firmware version information, and I will forward it to our technical team.

8

Hello, Bluetti Support;

My firmware is 8926.13.

The Serial Numbers for my 3 Apex 300 units are:

AP3002532001168037

AP3002527000119194

AP3002532001190273

I look forward to the low-amperage charging issue being resolved. Thank you.

-Jason Beckstead, Scottsdale, AZ

9

Had the same problem with my Apex 300. After some disruptions in the grid started getting Error 117 “Grid Oscillation”.

As suggested here and in some other places, here is what helped:
(in the mobile app)

  1. update the firmware
  2. go to Advanced Settings
  3. enable (if not yet enabled) Grid Self-adaptation mode
  4. relax the range of protection thresholds.

After it, the error dissapeared and the station is charging again.

Thanks for the suggestions and hope this will help anybody :)