AC50B - AC output not working

Product Discussion BLUETTI AC Series
1

Hi,

I purchased the AC50B recently. I don’t know why the AC output does not work, but the DC output does work. I can charge my phone on DC but not on AC. I also tried connecting a computer monitor to the AC output and it does not work.
The unit is charged to 100%. Please help.

Thanks,

Luis

2

Hi @recap.07.tangs, For this issue, please confirm that the AC output is turned on. Is the ambient temperature suitable?

Additionally, log into the Bluetti app and check if all firmware is up to date. Are there any error messages displayed on the app?

Make sure the AC output frequency of the AC50B matches that of the connected device. Also, in the app, click on the AC output icon to access the AC output information page and check if the AC output voltage is normal.

If there are no abnormalities, please try connecting a different AC load. We will further investigate the issue for you.

3

Hi @recap.07.tangs, We haven’t heard back from you in a while and wanted to check if the issue has been resolved.
Please feel free to contact us if you need our help.

4

Hi,

Unfortunately it has not been resolved. I have been in contact with customer service from BLUETTI and I must say I’m VERY DISAPPOINTED! The AC50B did not last two full charges. It is a shame that you sell a product like this.
I must say it is a no buy. NO MORE BLUETTI for me.

5

Hi @recap.07.tangs, I am sorry for the inconvenience.
Can you tell us the ticket number? We will take a survey about this matter, and upgrade the service for you.

6

HI, the ticket number is 200590. I’d appreciate your help.

7

Hi @recap.07.tangs, Thank you for getting back to us so quickly.
We have investigated the matter and found that you have left the country where the purchase was made, which places you outside the warranty coverage. According to our warranty policy, we are unable to fulfill your request.

However, we have reported this issue to the customer service supervisor, and an upgraded service with a solution has been arranged for you. Please check your email for further details. We will continue to follow up on this matter.