Ac500 errore ripetuto 004

Teomet · December 8, 2022, 11:00am

my ac 500 at the end of the recharge goes into alarm with the following error codes

MY SERIAL NUMBER IS AC5002241000037962
THE SW VERSIONS ARE:

BLUETTI · December 9, 2022, 5:52am

Hi @Teomet , This may need to be resolved by a firmware update. May I ask if you are in US 110V?

Teomet · December 9, 2022, 8:46am

Buongiorno, no sono in Italia(Europa).

BLUETTI · December 10, 2022, 10:05am

Hi @Teomet , Thanks for providing the SN code. Our engineers have pushed the update for you.
Please keep an eye on the app and keep it updated, thank you!

Teomet · December 10, 2022, 10:57am

thanks I received and carried out the update of the bms

Maki · December 12, 2022, 5:29pm

Hi, i have the same problem. Error 004 and 098 BMS over Voltage.
my serial is 2241000751313
From Italy . many thanks

BLUETTI · December 13, 2022, 3:12am

The information has been received and the engineer expects to push you an update within 24 hours. Please keep an eye out for it at that time