AC300 Won't Initialize - Continues to Restart

Product Discussion BLUETTI Apex & AC Series
1

Group,

Today our AC300 just stopped working. Out of the blue, it stopped distributing power, then we heard an alarm, and now it is stuck in the initialization stage. It just keeps restarting and failing to initialize. The battery level is showing 61%.

I have already tried to start it on just one battery, testing with each of our three batteries, and the same result.

It seems like the AC300 just failed somehow.

Any ideas?

Thanks,

OffGridOK

1 Like
2

Thank you for reaching out regarding the issue with your AC300. To assist you further, could you please provide us with the following information?

  1. The serial number (SN) of your device.
  2. The firmware version currently installed.
  3. Any error codes that you may have encountered.

With this information, we will be better equipped to diagnose the problem and offer a solution.

Thank you for your cooperation!