AC200PL turns off at ~60% battery

Hi.
I’m having a strange issue with my BLUETTI AC200PL and want to check if anyone else has seen this.

SN: AC200PL2525000904780
IOT: v9041.11 IoT2524001058072
ARM: v2140.05
DSP: v2130.13
BMS: v1056.03

What happens:

  • Battery discharges normally from 100%
  • Load is light and stable (~120–200 W, nothing heavy)
  • At around 55–65% battery, the station suddenly turns off
  • Battery instantly shows 0% and power is gone
  • When grid power comes back, it charges again and looks “normal”
  • This has happened more than once, on different days

One more thing:
When charging from 0%, the battery often goes up to about 50–60% and then jumps straight to 100%.

No overload, no surge, no high power draw.
Just a clean shutdown in the middle of the battery.

I’ve attached power graphs showing:

  • smooth discharge
  • sudden drop to 0%
  • shutdown at ~60%

Has anyone with AC200PL seen something similar?
Is this a known issue or something I should contact support about?

Thanks!



@BLUETTI_CARE Could you please take a look at this issue or advise?