Hello support team.
Have a new ac200pl device.
It charges in 550w and does not matter what charge type I set.
But, if I manually switch off grid, turn off station and switch grid and station on, it begins to charge in correct mode.
Looks like device is up to date, but cannot get what is wrong.
So, it fully charges, and stay in ups mode for some time, then my grid off (power outage), then grid is on and it begins to charge 550w input
Thank you for assist
Hi @levchenko.alexander, We would like to confirm if you have selected the Silent Charging Mode? If so, it will limit the charging power. Also, what is the Max charging current of Grid set to?
Could you click on the Grid icon when the charging power is at 546W? This will allow you to check the actual input voltage, which will help us troubleshoot the issue.
Hi support team.
I have selected standard (default) charging mode
When I have spotted that it charges at 550w, I did double check. What is worse - the changing charge mode from application didn’t have any effect but I have seen the turbo icon on device display.
Then I decided to reboot the device and issue have gone. Until next power outage (in 3-4 hours actually).
Then it started to charge at 550w again.
For sure I have also checked grid voltage and it was 216v.
Then I have rebooted device again and swithed to turbo mode without issues.
Max current by default 10A. Didn’t change it.
So, the interesting thing that it becomes ok after reboot.
Thank you in advance.
P.S. first time I tried to reboot the device - it didnt react on switch button. Only manual taking out the wire from the socket helped. So it looked like a system hang. Next time it switched off (rebooted) by pressing button well.
P.S.S.
Just faced another issue during outage when ac output was 0 on display and application. But there was a load about 100 watts. Rebooted device and ac output shows normal values. But for small amout of time capacity decreased from 100% to 96%. After reboot all issues gone.
Ok. New screenshots, it happened again:
P.S. please, take a look at the video below, where you can see how it happens
PS.S. And again, during outage, station showed 0 watt load until reboot.
The station input connected to special socket which gets electricity from system grid only.
The station’s output is connected to house grid through automatic backup switch. So the station’s AC button is always on.
Once outage occurs - station loses its input and automatic backup switch device switches to backup, the station becomes a backup for house.
When the system grid is on again - automatic backup switch device switches back, power station have its input for charge but AC still on.
While system grid is on - the station once per few hours may charge from 99% to 100% with low power and that’s seems ok.
This is how actually my power station operates.
Maybe this will shed some light on issue.
Hi support team. Have you any updates on issue?
Showing 0 watts output seems ok when load is too low.
But low charge speed issue looks like happens after loading from 99% to 100% when idle.
So please try to reproduce issue with steps:
Thank you in advance
