My AC200PL has been showing as “offline” in the app for the past few days. However, it is connected to the network via Wi-Fi — this is confirmed by the device’s Wi-Fi icon, my router’s connection list, and visible data transfer activity.
Additionally, if I restart the router, the AC200PL briefly appears online in the app, but after a short period it goes offline again in application.
Could you please provide some troubleshooting steps or guidance to help identify and resolve this issue?
The app is up to date,
IOT: 9041.10
ARM: 2140.05
DSP: 2130.13
BMS: 1056.03
Device SN: 2413000053607
Thank you for your assistance.
Best regards
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Update:
Earlier today, one of my two devices appeared offline, and later both went offline. At the moment, all devices are showing as online again.
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Hello,
Thank you for your update. It’s possible that the offline status you experienced was due to recent server problems.
If you have any further questions or need assistance, please feel free to reach out.
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