AC200P showed 100% charge shut down after 15 minutes powering a wifi router and tv. Screen then showed 0% and will not turn on long enough to initialize or take a charge from the brick. Also when I turn it on the fan kicks on immediately, which is odd. Any ideas?
Hi @Fig, Based on your description, we believe the SOC of your AC200P is inaccurate and needs recalibration.
Thanks to @Selfmadestrom’s suggestion, please follow the steps provided to recalibrate the system. This should help restore the correct readings.
Please follow the steps below to recalibrate it:
- Please discharge all the power (charge AC & DC appliances with the power station) until the SOC is 0%, turn off the machine, and leave it for 3 hours till it cools down.
- Please charge it again, please do not load any device when charging it, and do not interrupt it while in charge.
Please let us know if it does help.
If not, please contact us for further service.
I contacted customer service and they were very helpful. After attempting all possible solutions on my end it was decided it needed to be returned for repair. Chandler was my contact and he did an amazing job of finding my original purchase number and letting me know it was still under warranty. He sent me a return label for repair work. Unfortunately FedEx had an issue delivering my unit so Chandler sent me a refurbished AC200L since they no longer make the 200P. He handled all my questions by email quickly. Thank you Chandler I appreciate all your help, keeping me informed and handling this issue.