Hello,
I have used the AC200P for 3 years now and suddenly the failure message 007 came up - “Adapter Relay Failure”. I cannot charge the AC200P anymore - niether by PV-panels nor by the original charger, which shows continuously a green LED and never turn to red (charging).
I saw here in the community some owners with this problem but the only response was to send it in for repair service. Can someone explain what exactly is defect and if it would be possible to get a spare part from Bluetti and replace it by myself?!
I saw the Bluetti YouTube disassembly video and done it accordingly already - no problem (except the very tricky triple (!)-clipped and glued (!) grey framework around…this isn’t a consumer friendly design at all).
I’m also owner of 3 B230 and hope still to be able to use my full array of Bluetti PowerStations without the hassle to send in the AC200P adding high handling costs to the repair work.
Thank you for your kind cooperation in this matter.
Hi Roland, For this issue, could you try disconnecting all loads and then rebooting the unit? Does that help?
If not, it may be a hardware fault, and we’ll need to arrange a warranty service for you.
Rest assured, the AC200P comes with a 4-year warranty. If you purchased it from an official store or authorized dealer, you’re eligible for warranty support.
If you have any questions about how to reach the appropriate customer service team or concerns about the service process, please send us a private message with your order information so that we can arrange priority service for you.
Thank you so much for your very quick response.
I bought this unit via Amazon at the german POWEROAK GmbH in Munich at the 4th of July 2022.
Now, to be honest, I feel ashamed. I thought, the unit has only a “usual” 2 year warranty. So I checked your YouTube disassembly video and remove all the plastic frames and looked inside how to recover the unit. Later I re-assembled the unit back mostly to its original condition…everything is technically the same. However, it is optically from the housing in a modified condition and therefore I guess it is not covered anymore by the warranty…my fault.
Can you still help me by getting maybe a suitable spare part to repair the unit by myself? As mentioned I ran several B230 with the AC200P and have no idea, how to use all these units further without the AC200P.
Regards,
Roland from Berlin
PP: I have tried several ways to recover the system: I disconnected everything, start with and without the original power supply…everytime pretty quickly (10-20 seconds) the failure code 007 appeared…
PPS: How to send a private message on this forum? I haven’t found this option up to now…
don’t you have any answer to my original question or the follow-up questions (PS, PPS) based on your response?. Please tell me, how to proceed in any case…thank you!
Hi @Some, Thank you for the update. Next, we will arrange for proactive email follow-up and arrange for repair services. Since this involves order and email information, we will contact you via private message to protect your privacy.
We will click on your profile picture, select “Message,” and then contact you via private message. Please check your messages.
Hi @BLUETTI_CARE
finally, the courier company CARGOBOARD choosen by your AMZ service team fail to pick-up the unit after I packed it well, put it nicely on a new self-purchased tray, made many pictures of it and communicate with your service team…and wait repeatedly at 2 full days (!) in vain, that the courier company (CARGOBOARD) pick it up.
I give up waiting…everything takes endless without any progress…only I am acting and communicating and waiting and acting…
Do me a favour: As I asked at the beginning of this thread, please tell me, how to repair the unit by myself and how to get the relay for the replacement / relay board. I know how to disassemble the unit (according to your online tutorial) and I believe with your support I make it working again.
Hi @Some, We highly value your feedback and have investigated this matter thoroughly. We did arrange a pickup service for you, but the team failed to show up. We have followed up and sought accountability, but the logistics provider has not responded to us.
To resolve this issue, we have escalated the case to our Amazon sales manager, logistics manager, and technical team. On behalf of the logistics provider, we sincerely apologize for the excessive delay in pickup—it is indeed frustrating. While we all hope for a smooth pickup process, this is currently beyond our direct control.
We have applied for an upgraded service, including a new pickup appointment and a compensation plan. Please check your new email for detailed information.
Regarding self-repair, we strongly do not recommend it, as non-professional operations may cause irreversible damage to the unit. Additionally, we are deeply concerned about potential safety hazards during DIY repairs.
Please keep an eye out for the new email, and we look forward to your reply. Thank you for your patience as we work to resolve this urgently.
Thank you but this case has already exceed worst case scenario - unability to pick-up the perfectly packed item (incl. transportation tray I bought for that matter) for several days.
Please reconsider to provide the required repair parts to prevent further escalation of this case. It is in my interest to get the case closed in a meaningful manner - I guess that you have the same intention.
Thank you for your efforts and understanding, Roland