Hello,
I have used the AC200P for 3 years now and suddenly the failure message 007 came up - “Adapter Relay Failure”. I cannot charge the AC200P anymore - niether by PV-panels nor by the original charger, which shows continuously a green LED and never turn to red (charging).
I saw here in the community some owners with this problem but the only response was to send it in for repair service. Can someone explain what exactly is defect and if it would be possible to get a spare part from Bluetti and replace it by myself?!
I saw the Bluetti YouTube disassembly video and done it accordingly already - no problem (except the very tricky triple (!)-clipped and glued (!) grey framework around…this isn’t a consumer friendly design at all).
I’m also owner of 3 B230 and hope still to be able to use my full array of Bluetti PowerStations without the hassle to send in the AC200P adding high handling costs to the repair work.
Thank you for your kind cooperation in this matter.
Hi Roland, For this issue, could you try disconnecting all loads and then rebooting the unit? Does that help?
If not, it may be a hardware fault, and we’ll need to arrange a warranty service for you.
Rest assured, the AC200P comes with a 4-year warranty. If you purchased it from an official store or authorized dealer, you’re eligible for warranty support.
If you have any questions about how to reach the appropriate customer service team or concerns about the service process, please send us a private message with your order information so that we can arrange priority service for you.
Thank you so much for your very quick response.
I bought this unit via Amazon at the german POWEROAK GmbH in Munich at the 4th of July 2022.
Now, to be honest, I feel ashamed. I thought, the unit has only a “usual” 2 year warranty. So I checked your YouTube disassembly video and remove all the plastic frames and looked inside how to recover the unit. Later I re-assembled the unit back mostly to its original condition…everything is technically the same. However, it is optically from the housing in a modified condition and therefore I guess it is not covered anymore by the warranty…my fault.
Can you still help me by getting maybe a suitable spare part to repair the unit by myself? As mentioned I ran several B230 with the AC200P and have no idea, how to use all these units further without the AC200P.
Regards,
Roland from Berlin
PP: I have tried several ways to recover the system: I disconnected everything, start with and without the original power supply…everytime pretty quickly (10-20 seconds) the failure code 007 appeared…
PPS: How to send a private message on this forum? I haven’t found this option up to now…
don’t you have any answer to my original question or the follow-up questions (PS, PPS) based on your response?. Please tell me, how to proceed in any case…thank you!
Hi @Some, Thank you for the update. Next, we will arrange for proactive email follow-up and arrange for repair services. Since this involves order and email information, we will contact you via private message to protect your privacy.
We will click on your profile picture, select “Message,” and then contact you via private message. Please check your messages.