We had an AC200P that developed a fault, we had to return to the Uk warehouse for repair but they then contacted to say they could not fix it. We were offered a replacement refurbished unit but then it turned out it was unavailable, finally we were offered another replacement an AC200L but I need to find out when this will be delivered, I have chased up by email and am waiting for a reply, how long do they normally take? We really need our unit back for our camper van as it really restricts where we can go. Anyone know how I can chase up more quickly?