AC180P is not charged from AC power source

Dear support team. When my AC180P discharges below 50%, it stops charging from an AC power source. After recharging from a DC power source to over 50%, it resumes charging from an AC power source. The firmware update function in App is inactive. Please push me update the firmware. My details:
SN: AC180P2349001441446
ARM v2089.02
DSP v2088.02

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