AC180P Grid Disconnect at 190V - Requesting Firmware Patch for Low Voltage

Product Discussion BLUETTI Apex & AC Series
1

Hi @BLUETTI_CARE and @BLUETTI ,

I am experiencing frequent grid disconnects with my AC180P (220V version).

In my region (Brazil), the grid voltage often fluctuates and drops to around 183V - 190V. Whenever this happens, the unit stops receiving AC power and switches to battery mode, which is problematic for my home lab setup.

I have seen other users resolving this issue by receiving a specific DSP/ARM firmware patch that lowers the undervoltage disconnect threshold.

Could you please push this firmware update to my unit?

Device Details:

  • Model: AC180P
  • Serial Number (SN): AC180P2533001291323
  • ARM: v2125.05
  • DSP: v2126.03
  • IoT: v9046.04

I appreciate your help in getting this resolved.

Best regards, Weber Carneiro

1 Like
2

Hello, I apologize for the delay in replying. We have already registered you for the firmware upgrade, and the new firmware will be pushed out within one day.