Hi, @BLUETTI_CARE , @BLUETTI !
I’ve recently noticed that on one of my AC180P built-in display shows all the symbols enabled.
The other AC180P doesn’t have such a problem.
The affected battery information:
SN: 2438000816752
IoT: v9046.04
ARM: v2125.04
DSP: v2126.04
BMS: v1048.05
Let me know if I can provide you some additional information
Hi @cappajet, We’re sorry that there is currently no firmware available to fix this issue.
We would like to know if restarting the device helps?
If it doesn’t work, could you please locate the white label on the AC180P unit (i.e., the Serial Number)? We will then conduct further troubleshooting.
@BLUETTI_CARE Thank you for response
Unfortunately restart did not help
Regarding white label - are you asking for this?
AC180P2438000816752
Hi @cappajet, Thank you for providing the information. It seems that this AC180P needs to be arranged for warranty service.
Could you please click on my profile icon, then click on “Message” to send me a private message, and provide your order number, the platform where you placed the order, and your email address?
We will follow up on this matter promptly. Your cooperation is highly appreciated, and we will keep you updated on the progress of the warranty process!
