AC1800 USB C port suddenly not working

Product Discussion BLUETTI AC Series
1

I have been using my new Bluetti for about 2 weeks. I have charged it once up to 80%.

The USB C port suddenly stopped working today. I was using the port to charge my iPad Pro and I noticed that it was no longer charging. The state of charge was 30%. Turning the DC switch manually and by the app didn’t solve the problem. Turning the main power off manually and by the app didn’t solve the problem. Changing the USB C cable didn’t solve the problem. (Both cables work just fine on other USB C chargers.)

The AC outlets work fine. The phone charger on the top works fine.

I am out of ideas to fix the issue. Any suggestions?

2

@Jbass In this case, the USB board can only be replaced. Please contact the after-sale support for repair.

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3

I contacted service@Bluettipower.com and I got a canned e-mail asking me to send a video to explain what the problem is. I can’t explain the problem any clearer than I already have. This is poor customer service. I’ve recommended Bluetti to several friends, but I am now reconsidering that recommendation. Amazon has asked me to review my Bluetti but I will hold off to see what, if anything, happens next.

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4

I have now sent photos to Apple at Bluetti Support showing that the USB C output port is not working on my new AC 180. I used the same cable and two USB C devices in the photos to show that the cable is good and that the devices can both be charged using a USB C power bank. Just wanted to keep you updated.

5

@Jbass Thanks for your update. If there is an unprocessed issue, feel free to let me know.

6

You asked me two weeks ago to let you know if there is still an unprocessed issue with my AC 180. I have heard anything further from Bluetti service regarding my non-functional USB C port. Thanks.

7

@Jbass Has the AC180 been returned for repair?

8

Thanks for the quick reply. I haven’t heard anything from Bluetti about returning the unit for repair or replacement.

9

@Jbass They got back to me that they didn’t get any reply from you since January 2. They will send the message to you again, please check your email.

10

I did receive the 1/2/24 e-mail but it didn’t call for a reply so I didn’t reply. I’ve since received a further e—mail offering a $30 refund in exchange for keeping the unit or returning the unit for a new replacement. There was no offer of a repair, which I would have preferred. I prefer to have a functional USB C port so I am returning my unit for a new unit. Thanks for your help.

11

@Jbass I’m glad to help you.

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12

I’m updating this topic to reflect that Bluetti sent me a new AC 180 with only a 6 day turnaround from California to Texas and back. The new unit functions perfectly. I have bought a small “power strip” to increase the number of USB C ports. It’s nice to see that Bluetti is putting more than one USB C port into their newer products. A big thank you to Bluetti Care for helping me out.