AC180 turns off after disconnection from the power grid

Product Discussion BLUETTI AC Series
1

I have a problem with the shutdown in UPS mode
New Bluetti AC180 works as UPS and when disconnection from the power grid, everything will shut down. Sometimes it works correctly. in 50% of cases. The load at the time of shutdown is not significant! 120 watts

AC1802410020404997
Eco disable
Сharging mode SiIent
Errors code E0092 E0000
IOT - 9046.01
ARM - 2124.02
DSP - 2126.02
BMS - 1052.02

how do I fix it??

2

@BLUETTI_CARE please help me

3

@greedy_wiz The firmware will be pushed to your AC180 in 24 hours.

1 Like
5

I noticed that when unplugged, when everything is working properly in UPS mode, the station only clicks once when switching to battery! Otherwise, when it turns off in the same conditions - it clicks twice in a row and goes out completely!

6

Thanks. I will testing update DSP - 2126.03 and let you know about results.

7

@greedy_wiz Please update the DSP firmware to 2126.03 to test.

1 Like
8

@greedy_wiz Is there any update?

2 Likes
9

yes, thanks. I testing

10

Hi @BLUETTI_CARE. I have the same issue. When on 100% battery charge level, in ups mode under the load of 100-200 watts, and the power shuts down - the power station shuts down as well instead of continue to work with the battery as the power source. Could you share the update with me as well, please? My station is AC1802422000791022

11

@BLUETTI_CARE, I really need your help

12

Hi @MireyMackey, Could you please provide your AC180’s current DSP version? We want to fix this problem by upgrading the firmware.

13

Hi, thanks for the reply, it’s v2126.02

14

Hi @MireyMackey, we have applied to upgrade your DSP. Our IT department will push the latest version of firmware to your machine in 24 hours. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
Please let us know if it works.

15

Thanks a lot. Will reach you to update on the issue later

1 Like
16

@BLUETTI_CARE, the update seems to have helped with my issue. Thanks!

1 Like
17

Hi @MireyMackey, Thank you for letting us know.
I am glad to hear that. Please feel free to contact us if you need our help.