AC180 Crazy Display

Last day I found the display was crazy, I did not give it any importance and after a few hours it returned to normal.The next day, the screen went crazy again so I decided to upgrade.

After upgrade firmware, I turned it off completely and then turned it back on and continued to use it as a UPS on AC as normal. Just a few hours later the screen went crazy again and it has for 24 hours now. Check the video https://imgur.com/a/0Qlvoc6

Firmware / Bms version
https://imgur.com/a/SJyYiuv

Hi @corral it looks like you need to contact bluetti support @BLUETTI_CARE as I think it needs to be returned for repair unfortunately. :disappointed:

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Hi @corral, Thank you for providing the detailed information. Could you please tell us the serial number of this AC180? You can find it on the white label of the unit.

We plan to apply for after-sales service for you. Please click on my profile, find “Message”, and then contact us via private message, providing the corresponding order number, the platform where you placed the order, and your email address. Then we will make arrangements for you.

Thanks again to @Ktt for the explanation and reminder!

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Did you got the private mesage? Not sure if I made it right

Hi @corral, Thank you for the information provided.
Yes, we have received your message, and we will follow up on this matter via message. Please rest assured. :)

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