I have consistent AC power glitches on my EB3A. I’ve determined that it mostly happens when powering my load in UPS/passthrough mode (have shore power connection and the battery is fully charged). Power will glitch such that it’s not noticeable on the EB3A screen but all the connected components go off line and back on immediately.
Description of the setup: (3) TV’s, (2) Dish Receivers, (1) Dish Antenna, (1) sound bar, (1) Roku Device; max power draw on this setup is 260 watts.
I’ve searched the forum and seems similar problems have been discussed and corrected with a FW update. My product details:
EB3A2225001773014
ARM Ver: v2057.11
DSP Ver: v2056.10
@BLUETTI_CARE , I have fully tested the new FW in both UPS and battery mode and have zero failures. Problem appears to be resolved. Thank you for the prompt response and follow-up! Assistance from this community and the response from the care team are the reason why I will choose Bluetti for my next purchase as well!
I am having similar problem. I have passthrough charging and only have 200 watts ac (tv/game console), and a portable fridge less than 60 watts when on high DC. It clicks and turns off the TV but the game stays on.
@BLUETTI_CARE I’ve been using my new Bluetti Elite 200 v2 for a few days and I think I also encountered a similar issue to the one described in the post. The power delay seems to be quite significant, as my fridge compressor stopped very loudly during this and I’m concerned it may damage it if it keeps happening. I also noticed that in Energy Statistics graph SOC briefly goes to 0 and then back to the original value when this happens. Attached the screenshot.
Is this a known issue in Elite 200 v2? The app says I have the latest firmware at the moment.
Hi @BLUETTI_CARE I don’t know what firmware updates are available but given the power glitches were not present before the upgrade. I would agree that a rollback would be recommended. Please issue the rollback request. Thank you for your support.
Hi @Vitaliiv, could you please provide the SN code and current firmware version of your Elite 200 V2?
We would like to check if there is new firmware available to optimize its discharge performance.
Hi @Tyler, although we don’t believe this is related to the new firmware, we have still applied to roll you back to the original firmware.
If the original firmware file is available, we will complete the push within 24 hours.
If you receive a new firmware with version 99, please upgrade only once and ignore any subsequent update prompts.
Contact us after the upgrade is finished, and we will remove the update reminders for you.
@BLUETTI_CARE Thank you. The firmware available was DSP 2052.51. I did upgrade successfully from 2052.11. This was not a rollback. I will test and see how this upgrade fairs, re power glitches.
