System switch recovery for AC300

Product Discussion BLUETTI Apex & AC Series
41

Hi @Yazz, thank you for the update. Unfortunately, the production batch of your AC300 is not compatible with this firmware, so we are unable to push it to your device for the time being.
If you upgrade to a new model such as the Apex 300 in the future, it will fully support the System Switch Recovery function without the need for any firmware upgrade.

42

Hi @qugalet, I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

43

@BLUETTI_CARE and @Raymondjram,
Unfortunately, I am in the V.4032 crowd with THREE AC300’s. I am curious if there is any other limitations of being an early adopter of Bluetti Products for the AC300’s with the V.4032 units? For example, I am about to finally hookup two of my three AC300’s together and connect to 240V for AC in and eventually connect to an AC300 Reliant subpanel. Should I expect any type of connection concerns of the V4032 vs the V4037 units when connecting to the subpanel and/or linking them together? Thanks, Will

44

Hi,

Could I also get this please, started to see my AC300 randomly shut off after being at 20% for a while (in Time Control mode, with SoC set to 20-100%), ive had it before and had to send it in for repair, but this feature could help me live with it for a little longer!

S/N: AC3002221000968626
IOT: v9014.12
ARM: v4037.05 (Can upgrade to v4037.07 but havent yet, let me know if i should)
DSP: v4053.03

Thanks :)

45

Hi @BLUETTI_CARE

Can you activate it for my AC300?

SN is AC3002313002089016
Current firmware is ARM v4037.07

46

Hi @n1k0p0l, thank you for getting in touch with us.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

1 Like
47

Hi @Eyean, thank you for getting in touch with us.
Yes, please upgrade to ARM v4037.07 first, and we have applied to push the new firmware ARM v4037.70 for you.
Our IT department will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

48

Hi… The upgrade went fine. We are now on the v4037.70 version. Didn’t yet trigger the low energy situation as i currently have plenty of sun. Is there some test i can do to validate it, appart from disconnecting the PV and letting the batteries dry out?

Thanks

49

Hi @n1k0p0l, thank you for your update.
Please note that AC output will only activate when the battery’s level more than 5%.

  1. When grid power is available, the output settings will resume as soon as the battery reaches 5%.

  2. When grid power is unavailable, the output settings will only resume if the battery reaches 5% and the output has remained off for at least 30 minutes.