Mu EB55 unit was sent for repairs due to electrical damage which was entirely my fault.
The service men took my Eb55 and did a poor job that left the unit to become unusable.
From over heating to quick battery drainage. Upon several complaints the unit was then picked up for another round of checks.
Its been over 45days and the service men prefer white wash themselves instead of trying to find a solution to my problem. Pls I need help with resolving this issue with my power station. It’s a daily driver and I can’t work without it.
Hi @Mko, We highly value your service experience and believe there might be some misunderstandings.
Could you please provide your service ticket number so that we can investigate this matter? We will arrange priority service for you.
Please rest assured that we will take full responsibility for your order and strive to resolve the issue as soon as possible.
Worse support I have ever known all my life! Leaves customers with no answers for days and weeks. I only pity those who will end up in this trap in the future
Hi @Mko, We fully understand how you feel, and we will launch an investigation into this matter. We have also got in touch with Ms. Elyne, and we will follow up on this case in a synchronized manner next.
Please rest assured that we attach great importance to this issue and will make every effort to find out the reason. We will keep you updated on the progress of the investigation in a timely manner. If you have any additional information or requirements, please feel free to let us know.
By the way, please note that if you need my assistance, please @BLUETTI_CARE, otherwise, I might not see your message and be able to help you promptly.
Hi @Mko, Thank you for your patience throughout the investigation.
We deeply respect your user experience. Since you’re dissatisfied with the repaired unit, we’ve decided to apply for an upgrade service on your behalf.
We value your feedback and would like to ask: Are you satisfied with our service so far? Your response helps us improve.
We’re committed to ensuring your satisfaction—let us know if you have any questions!