Hi @WilliBluetti, Regarding this issue, we are currently unable to resolve it remotely. The machine will need to be returned to our warehouse for processing.
I understand this issue has caused you significant inconvenience. Could you please send me a message with your specific order details and the Serial number from the bottom of the machine? This will allow us to investigate further.
The supplier I purchased the AC200PL suggested contact to you. The registration issue hasn’t been resolved. Could you please provide the contact information for an authorized service center in Ukraine? And will they be able to resolve this issue?
Hi @YevheniiOs, we would like to help you.
I can’t understand the error message in the middle of the app. Could you please tell me the specific English meaning of this message?
Does it also mean “Device does not exist”?
Hi @YevheniiOs, regarding this issue, we would like to confirm whether the Bluetooth function of your AC200PL is enabled. Please check if the Bluetooth icon is lit up on the LCD screen of the device. Additionally, has your AC200PL been bound to your own account? Could it be logged in by someone else?
Thank you very much for @snmya’s explanation—it is very helpful.
