Cloud logging suddenly stopped, but live parameters still display OK

Product Discussion BLUETTI AC Series
21

Hi @kapsionu, Our new IOT v9041.10 firmware has optimized this issue.
Please provide the SN code of your AC200L so we can push this firmware update to you.

By the way, please note that if you need my assistance, please @BLUETTI_CARE, otherwise, I might not see your message and be able to help you promptly.

22

Hi @christobevii3, Our new IOT v9041.10 firmware has optimized this issue.
Our IT department will push the latest version of firmware to your machine in 1 working day. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
Please let us know if it works.

23

Thank you for the info about updated firmware @BLUETTI_CARE! I updated devices IOT firmware myself already.

1 Like
24

My AC300 stopped reporting yesterday

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IMG_06961536×2048 92.7 KB

25

Hi @JTCJC, Can you tell us the SN number of the AC300?
And then we will try to resolve this problem by upgrading the new firmware.

26

I have 2 AC300’s and yesterday the other one start doing it as well. Please check next post.

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IMG_06981531×309 36.5 KB

27

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28

Hi @JTCJC, We now have the SN numbers for your two AC300 units.
AC3002209000046243
AC3002439000016656
One of them has a firmware version,
IOT v9041.06
ARM v4032.11
DSP v4054.04
but we are unable to match them individually. Could you please confirm the firmware version for each unit? Once we have that information, we will push the corresponding firmware updates.

29

Hi

AC3002209000046243

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IMG_07001536×1281 67.4 KB

Thanks,
John

30

AC3002439000016656

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IMG_07011536×1309 63.9 KB

31

Hi @JTCJC, Could you confirm if your issue is that the Bluetti app no longer updates the total solar input power?


We have applied to push new IOT firmware.


For AC3002209000046243, we can push IOT v9041.10, which specifically addresses this issue. Please let us know the test results after the upgrade.


However, for AC3002439000016656, there is no firmware specifically targeting this issue. We will attempt to push another new firmware. If it does not work, please provide detailed information about the issue with this device so we can investigate further.

32

Hi,

The app is not reporting any power stats (grid, pv, ac and dc)

AC3002209000046243 has not received the update yet.

For the AC3002439000016656 it stopped for about 12 hours but is working again. It has not received any update.

Thanks

33

Hi @JTCJC, about the AC3002209000046243, we will push it again in 3 hours, please upgrade it later.
For the AC3002439000016656, since this problem hasn’t happened again, I think it is not necessary to upgrade it.

34

Hi, I applied the update this morning and now it is reporting energy data in the app again. Thank you for the support.

35

Hi @JTCJC, Thank you for letting us know. I am glad to hear that!
It is our pleasure to help you!