Hi @BLUETTI_CARE. I’ve installed the update and now it works. Thank you for your assistance.
Hi @gloksey, thank you for letting us know! I am glad to hear that, I will share this good news with our engineer.
AC200L with currently latest FW and BMS versions also acted the same.
Before restart of device, WiFi was connected, live data through cloud connection was available, but logging of data has stopped. WiFi connection is stable and strong, but in rear cases it is manually restarted with no impact on data logging stopping.
Any ideas?
I have this reporting issue on two ac200l units. Both have the same software and firmwares
AC200L2419002535306
AC200L2419002027602
Hi @kapsionu, Our new IOT v9041.10 firmware has optimized this issue.
Please provide the SN code of your AC200L so we can push this firmware update to you.
By the way, please note that if you need my assistance, please @BLUETTI_CARE, otherwise, I might not see your message and be able to help you promptly.
Hi @christobevii3, Our new IOT v9041.10 firmware has optimized this issue.
Our IT department will push the latest version of firmware to your machine in 1 working day. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
Please let us know if it works.
Thank you for the info about updated firmware @BLUETTI_CARE! I updated devices IOT firmware myself already.
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Hi @JTCJC, Can you tell us the SN number of the AC300?
And then we will try to resolve this problem by upgrading the new firmware.
Hi @JTCJC, We now have the SN numbers for your two AC300 units.
AC3002209000046243
AC3002439000016656
One of them has a firmware version,
IOT v9041.06
ARM v4032.11
DSP v4054.04
but we are unable to match them individually. Could you please confirm the firmware version for each unit? Once we have that information, we will push the corresponding firmware updates.
Hi @JTCJC, Could you confirm if your issue is that the Bluetti app no longer updates the total solar input power?
We have applied to push new IOT firmware.
For AC3002209000046243, we can push IOT v9041.10, which specifically addresses this issue. Please let us know the test results after the upgrade.
However, for AC3002439000016656, there is no firmware specifically targeting this issue. We will attempt to push another new firmware. If it does not work, please provide detailed information about the issue with this device so we can investigate further.
Hi,
The app is not reporting any power stats (grid, pv, ac and dc)
AC3002209000046243 has not received the update yet.
For the AC3002439000016656 it stopped for about 12 hours but is working again. It has not received any update.
Thanks
Hi @JTCJC, about the AC3002209000046243, we will push it again in 3 hours, please upgrade it later.
For the AC3002439000016656, since this problem hasn’t happened again, I think it is not necessary to upgrade it.
Hi, I applied the update this morning and now it is reporting energy data in the app again. Thank you for the support.