Bummer, please keep us posted here. For now I’ve unplugged my unit from the wall and am just using solar to refill it.
Sorry to hear mstang. It’s interesting that the equivalent of Test 5 would fail for me (AC output would turn off).
Support seems quite responsive so I’m sure they’ll get your unit replaced and I hope enough people are demonstrating this now that they can figure out what’s going on.
Something is definitely wrong. The AC300 should continue to output power from the batteries no matter what is going on from the input side. Looks like there are some bugs to work out, I hope they will fix these issues and take care of early adopters like you who pave the way.
1 Like
Yes, will do. Waiting to get a response from support.
Pinging @BLUETTI to this thread. I called support and left a voicemail about this issue yesterday. Here’s the thread I was referring to.
Hi @recycle,
Sorry to hear that.
Can you pls show me how did you connect AC300 and B300? Did you set the following mode? And also pls try to resume to factory setting
I’m not recycle… but I’ve tried all modes (including Standard UPS) and the AC Output still turns off after power returns. I have to clear the high volt bus error then manually turn AC output back on. This is happening to multiple users on this thread. Something is wrong on the AC300 when using a transfer switch and power returns.
I contacted support and they asked for a video which I sent them yesterday. On the video it demonstrates the ac inverter does shut down most times but there are times it remained on. So this is definitely an issue on their side. Otherwise it should not be sporadic with nothing changed other than plugging in and unplugging the power chord.
1 Like
Yes, I have the mode set to Standard UPS. Note that the UPS function works perfectly for devices connected directly into the front AC outputs. It’s just the transfer switch that has problems.
I connect the transfer switch from the TT30 port to a L14-30R port on the transfer switch using an adapter cable (link). I also have tried a connection from the other AC outputs to the switch with a different cable with the same result.
Unfortunately my unit has been shipped back and am waiting a replacement on a separate issue, so I can’t do any testing now.
I have experienced the AC300 ac inverter sporadically shutting off when power is lost and resumed on the ac300 when connected to a transfer switch. I am communicating with Bluetti service but it is slow going. I am trying to get them to have a video call with me intead of pinging emails back and forth with different time zones. Several others on this thread have reported the same issue.
I ran into this internet link that talks about bonded neutral vs floating neutral generators. GFI protection and requiring a different GFI 3 pole transfer switch. I am using the Reliance pro tran/2 30a 10 circuit switch.
Please take a look at this link and the video referred to it and provide any additional information you may want to add.
This was the video that I sent to service that shows the ac inverter shutting off but also instances it remains on when power is lost and returns.
1 Like
Wouldn’t an issue with the neutral continue to trip the circuit? I have a Reliance transfer switch as well… but mine doesn’t trip again after I dismiss the notification on AC300 power returning and reenabling the AC output.
That link makes me wonder if we need a GFI Transfer Switch. Is anyone using one? Maybe the “High BUS” error we are getting is actually a GFI trip in the AC300. Considering how sensitive GFI breakers are, it might make sense. Would also be consistent with how clearing the error easily fixes the problem – just like resetting a GFI breaker…
A transfer switch will only cutout the live wires, not the neutral or the ground. Check the wiring to the switch and to the AC300.
If the transfer switch calls for the neutral and ground wired to be connected to the electrical panel, in my case, it does. Then the transfer switch shares the panel’s neutral and ground wiring. In my case my panel has its ground and neutral bonded. Now connect the transfer switch power inlet/plug into the AC300 outlet, in my case the TT30 30a on the AC300, The plug’s ground and neutral prongs are now connected into the AC300. Now the TT30 outlet’s ground and neutral shares the plugs/transfer switch wiring and is now bonded from the transfer switch/electrical panel which is not switched by the circuit breaker. Now the AC300 senses the bonded ground and neutral. Thus might GFI fault? How the AC300 will behave is in question and service must help here.
Hi @t4602yf,
Sorry for your inconvenience.
Pls don’t worry, my colleague Winnie has followed up this issue with you. Any questions, pls keep in touch with her.
Hi @BLUETTI , are you all researching the issue the rest of us are having above regarding the AC output being turned off after power resuming? I left a voicemail with support but have not heard back. Wasn’t sure if we needed to open another ticket.
Hi @brian0123,
Sorry for the inconvenience.
Yes, we are researching this issue. Sorry to keep you waiting, we’ll let you know once it has any progress.
May I know your email address? My colleague might miss your email.
Thank you @BLUETTI for the update. I just emailed support referencing this forum discussion (w/ my forum user name) so I don’t have to publicly post my email address on here.
I have approval to RMA my AC300 that failed while I was testing this, however I don’t have the boxes/packaging and support mentioned that the wearhouse also doesn’t have them. They suggested I check a UPS store for a box, buy, and ship and they would reimburse. I have heard folks having issues getting the reimbursement but my larger concern is shipping this large, heavy unit back with enough packaging to keep it from getting further damaged. I’ve been waiting for a few days for alternatives from them with no response.