Hi @Mut2001, that’s a bit strange, but no worries—we’ve applied to push it again.
This will take one business day, so please try upgrading next Monday.
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Hi @Saerah, we would like to help you.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 1 working day.
Please upgrade the firmware next Monday. Please do not load any device when upgrading it.
Please let us know if it works.
Hello @BLUETTI_CARE
Could I please request a firmware update for the following SN?
EB3A2222007825136
ARM v2057.11
DSP v2056.10
Hi @gilathiel, thank you for contacting us.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hell @BLUETTI_CARE I have two EB3A charging stations with similar problems: one turns off at 25% charge, the other at 30%; you can request a firmware update.
EB3A2429003739240
EB3A2429003558402
IOT v9046.04
ARM v2118.09
DSP v2117.08
Hi @sanya86777, thank you for letting us know.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.