Dear backers,
Thanks for your orders recently! Due to the surge in orders and staffing shortages, the timeframe for a response from support may not be timely. If the support department has not responded to your message at this time, please do not worry. They will handle your order properly.
Regarding order refunds, you will need to contact our support department in person to negotiate the process.
We as community administrators are not authorized toprocess with the order, thank you for your understanding and cooperation.