Greetings, @BLUETTI_CARE
I have the same problem with one of our office devices backup - AC200MAX: can’t on/off AC or DC via station display, can’t reset it from display buttons. I can only on/off AC or DC via Bluetti app.
I think we need your ARM-update. Can you do this for us?
SN: 2242001199017
DSP: 4005.08
ARM: 4008.05
BMS: 1017.03
Hi @Goran, Now I have applied to upgrade your firmware.
Our IT department will push the latest version of firmware to your unit in 1 workday.
Please upgrade the firmware next Monday. Please do not load any device when upgrading it.
I hope it does help.
By the way, please note that if you need my assistance, please @BLUETTI_CARE, otherwise, I might not see your message and be able to help you promptly.
Hi @REV, Now I have applied to upgrade your firmware.
Our IT department will push the latest version of firmware to your unit in 1 workday.
Please upgrade the firmware next Monday. Please do not load any device when upgrading it.
I hope it does help.
Thank’s your a lot!
We’ll wait for the update to be received and complete the process.
We also hope this will help
Greetings, @BLUETTI_CARE
I have the same problem with one of our office devices backup - AC200MAX: can’t on/off AC or DC via station display, can’t reset it from display buttons. I can only on/off AC or DC via Bluetti app.
I think we need your ARM-update. Can you do this for us?
SN: 2247004025419
DSP: 4005.07
ARM: 4008.05
BMS: 1017.02
HMI: 6037.04
Hi @muryk, I have now applied to upgrade your firmware.
Our IT department will push the new ARM to your unit in 1 workday.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.
Thank you for your help, now everything works without problems!
Greetings, @BLUETTI_CARE
I have the same problem with one of our office devices backup - AC200MAX: can’t on/off AC or DC via station display, can’t reset it from display buttons. I can only on/off AC or DC via Bluetti app.
I think we need your ARM-update. Can you do this for us?
SN: 2243000886801
DSP: 4005.08
ARM: 4008.05
BMS: 1017.03
Hi @Vik, I have now applied to upgrade your firmware.
Our IT department will push the new ARM to your unit in 1 workday.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.
Installed the update, everything works. Thank you very much.
Hi @Vik, Thank you for letting us know.
I am glad to hear that. Please feel free to contact us if you need our help.
@BLUETTI_CARE Hi. I hope you can also help me fix the same problem. I can’t controle de dc and ac on my Bluetti 200Max.
Hi @JohnD69, We have requested to push the latest ARM firmware for you.
Our IT department will push the firmware to your unit in 1 working day.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.
@BLUETTI_CARE : Yes yes yes! I love it when things just works as it should. The upgrade was installed succesfully. My Bluetti AC200 Max works great.
Hi @JohnD69, Thank you for letting us know; we are glad to hear that!
Please feel free to contact us if you need our help.
Hello @BLUETTI_CARE ,
I have the same issue with the screen - AC/DC not responding. Luckily Iam able to on/off via the App.
There are no updates available. Can you please help me ?
Thank you
Hi @alternate18, We would like to help you. This new firmware has not been pushed in a batch because only a few customers need it.
Now I have applied to upgrade your system to our IT department. They will push the latest version of ARM to your machine in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Hello @BLUETTI_CARE , there is no update for me. In Bluetti App → My Devices → AC200M → Settings wheel → Update … it says Iam up to date. Can you check, if everything is OK? Thank you
Hi @alternate18, I am sorry for the inconvenience.
The technical team informed me that they believe the new firmware would not help in this case, so they did not push the update to your unit. They recommend proceeding with a return for repair instead.
If you have any questions about how to reach the appropriate customer service team or concerns about the service process, please send us a private message with your order information so that we can arrange priority service for you.
