Hi @flaboye, thank you for letting us know.
We all hope the new firmware works effectively. We look forward to your feedback.
If you notice any abnormalities in unit performance after updating, please don’t hesitate to let us know.
@BLUETTI_CARE I have the same issue.
SN: AC1802437001394167
IOT v9046.04
ARM v2107.04
DSP v2102.05
Please push update to fix the issue. Thanks.
Hi @smidjit, we would like to know more specific details.
Has the AC180 reported any errors? If so, please inform us of the specific error code. Currently, we only have firmware aimed at error code E013. If that’s the case, we will push it to you.
Hi @flaboye, We still haven’t gotten your answer. We wonder if this problem has been resolved.
Our engineers are very concerned about the issue you encountered.
Please feel free to contact us if you need more help.
Hi @smidjit, Regarding the E005 error issue, we currently do not have a new firmware update to fix it.
We recommend that you remove the load and then restart the device. If the problem still cannot be resolved, it will be necessary to arrange for warranty service.
If you have any questions about how to reach the appropriate customer service team or concerns about the service process, please send us a private message with your order information so that we can arrange priority service for you.
Hi thank you for asking. We have had a remarkable stretch of stable power. I have all 3 of them plugged into mains hoping for some on/off behavior from the grid. So far, they’re all staying up with no issues. I will certainly let you know if something happens after the firmware updates. We will most certainly get unstable grid behavior soon enough. For now, everything is great. Please thank the engineers for asking what the status is.
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Hi @flaboye, Thank you for your feedback—it is of great importance to us. We will also share this good news with the technical team.
If you encounter any issues in the future, please feel free to contact us at any time. Of course, we hope everything goes smoothly for you going forward.
Hi, ac2p During charging it gives error e013. Self grid adaptation ON, ECO OFF
voltage 210-240v
AC2P2434000341096
IOT
v9046.01
ARM
v2146.02
DSP
v2136.01
BMS
v2136.01
Hi @BLUETTI_CARE
I have the same problem! Could you please make the latest version of firmware for me too?
My Apex 300
SN AP3002524000434173
ARM v2204.13
DSP v2174.13
BMS v1073.07
IoT v8026.13
I have error E004 Inverter Output Failure (Inverter Soft StartUp)
Thank you very much!
Hey!
Send a new firmware please.
Just got short flashing
AC180P2349000262331
ARM v2089.04
DSP v2088.04
BMS v1039.01
Hi @RomanRZNV, Regarding this issue, we do not have any other new firmware available. Please update all firmware of your Apex 300 to the latest current version, disconnect all loads, and then restart the device. Did this help resolve the problem?
If the issue persists, we will arrange for after-sales warranty service.
If you have any questions about how to reach the appropriate customer service team or concerns about the service process, please send us a private message with your order information so that we can arrange priority service for you.
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Hi @Yammystar, we noticed that your firmware is the latest one.
Please disconnect all loads, and then restart the device. Did this help resolve the problem?
If the issue persists, we will arrange for after-sales warranty service.
If you have any questions about how to reach the appropriate customer service team or concerns about the service process, please send us a private message with your order information so that we can arrange priority service for you.
Думал вы лучшие… Беру свои слова обратно
i am having the same issues with my ac180, ac short then no output, i have other bluetti that work no issues for years, unintentionally i moved the ac180 to a surge protector, it stopped shorting, but went i connected it to solar charging it shorted, please help